A letter of commendation was extended to the Oncology Department of the San Fernando General Hospital via a letter to the Express Newspaper dated Sunday 25th February, 2018. The Letter reads:
Please allow me space to make my observations known since as a people, When we are dissatisfied with a service, everyone will know; however, great service is hardly or never recognised.
I would like to bring to the attention of the Ministry of Health and the necessary hospital administration staff the great service being delivered at the Oncology Department of the San Fernando General Hospital by both the nurses and doctors.
They are an exceptional group of people, from the front desk to the treatment centre. It is so nice to be greeted by a smiling, pleasant person with a caring personality, and knowing these patients are at a sensitive stage in their treatments, it goes a long way.
On behalf of my relatives and myself, thank you to the staff because I think they really understand the mind set of their patients and are intent on making a difference. May God’s grace be with them always.
Thank you, guys, and keep up the great work.
We thank Ms. Beverly Drakes and say to all staff member of the Oncology Department, Well Done! Continue providing customer service excellence.