Dr. Ricardo Naraynsingh, Head of the Emergency Department Ag., at the San Fernando General Hospital was selected to be a part of the Ministry of Health’s Technical Scoping Mission to Howard University, Washington D.C. for the period July 22nd to July 26th, 2019. The Mission aimed to improve the perception of and enhance the quality of healthcare in Emergency Rooms throughout Trinidad and Tobago. Howard University was chosen based on its expertise in both health service delivery and academia. The ultimate goal is to improve the customer experience; the quality of care; and the operational efficiency of Emergency Departments at the nation’s hospitals. Dr. Naraynsingh will work with the Training and Development Unit, Human Resources Department to transfer the knowledge gained at the Technical Scoping Mission to enhance the delivery of care at SWRHA’s Emergency Departments.