15th June, 2017. The South-West Regional Health Authority would like to respond to a report carried in the Guardian newspaper dated June 14th, 2017 headlined “Cancer patients in pain as SFGH CT scanner down”.
The SWRHA wishes to assure the public that we are committed to providing healthcare services to all patients accessing radiology services at the San Fernando General Hospital. As is customary, cancer patients are given priority at the Radiology Department. Upon their referral cancer patients are booked and scanned based on the request made by the Oncology Department. Patients in need of immediate CT-scans are accommodated and CT reports are completed on a timely basis by our Radiology Department staff.
At present we are in the process of acquiring parts to complete repairs on the 64-slice scanner. In the interim, radiology services are being delivered by our 16-slice CT scanner and MRI-machine. The average waiting time for CT and MRI scans for patients with outpatient referrals is 3-4months. Clients with referrals from Outpatient Clinics are being prioritized, with cancer and urgent procedures being performed first, followed by patients requiring follow-up scans.
The public is advised to also utilise the Customer Service Desk or Customer Service Hotline at 87-SWRHA (79742) to have any concern or suggestion addressed.
We will like to take this opportunity to confirm our commitment to the continued provision of quality healthcare to all patients accessing our services at the South-West Regional Health Authority.