The following commendations were submitted by clients visiting various health facilities in the South-West Region in March 2019. Congratulations to our dedicated SWRHA staff, let’s continue to provide compassionate care and keep up the great work!

FREEPORT HEALTH CENTRE (Clinic)

"The flyers are wonderful, they gave vital information. The nurses and doctors did a wonderful job in assisting patients. Thank you!" – P.S.

PRINCES TOWN DISTRICT HEALTH FACILITY (Accident & Emergency Department)

"The client rated the service at the Princes Town District Health Facility Accident & Emergency Department as excellent."- K.I.

“The client rated the service at Princes Town District Health Facility Accident &Emergency Department as "good". D.R.

“The client indicated that, "Doctor Micheal is a very nice and understanding doctor, he was pleasant when the staff from x-ray were rude he apologised on behalf, I thank him". S.P.

“The client indicated that, "My visit to your institution surpasses all my expectations. I had a great experience, keep up the good work." G.R.

“The client indicated that, “the service was good" he rated the service as "good" at Princes Town District Health Facility. C.F.

 

PRINCES TOWN DISTRICT HEALTH FACILITY (Pharmacy Services)

"The client indicated that he has no complaints with the service he received at the Princes Town District Health Facility Pharmacy Services."- R.D.

“The client indicated that the service was good At Princes Town District Health Facility Pharmacy Services. She rated the service as "good". S.S.

“The client indicated that he had no complaints at his first visit to Princes Town District Health Facility Pharmacy Services. He rated the service as "average". R.B.

“The client rated the service at Princes Town District Health Facility Pharmacy Services as "good". D.B.

“The client indicated that, “Wednesdays you get medication very fast, but the service is great all the time." at the Princes Town District Health Facility Pharmacy Services.” G.A.

“The client indicated, “to me the service here is always good." she rated the service as "good". R.A.

PRINCES TOWN DISTRICT HEALTH FACILITY (Clinic: Chronic Illness)

“The client rated the service at the Princes Town District Health Facility Clinics as "good". Z.K.

“The client rated the service at the Princes Town District Health Facility Clinics as "good". R.W.

“The client rated the service at Princes Town District Health Facility Chronic Illness Clinic as 'good". T.K.

“The client rated the service at Princes Town District Health Facility Chronic Illness Clinic as 'good". R.R.

“The client rated the service at Princes Town District Health Facility Chronic Illness Clinic as 'good". T.M.

“The client   rated the service at Princes Town District Health Facility Chronic Illness Clinic as 'good". L.S.

“The client   rated the service at Princes Town District Health Facility Chronic Illness Clinic as 'good". J.S.

 

PRINCES TOWN DISTRICT HEALTH FACILITY (Clinic: Dressings)

“The client indicated that "everything was good" at the Princes Town District Health Facility Dressings Clinics. He rated the service as "good" A.K.

 

PRINCES TOWN DISTRICT HEALTH FACILITY (Quality Improvement Department)

“The client indicated that,” The Customer Relations Officer handled my little case properly, 9 out of 10." N.R.

 

PRINCES TOWN DISTRICT HEALTH FACILITY (Clinic: Skin)

“The client rated the service at Princes Town District Health Facility Skin Clinics as "good". J.M.

 

CLAXTON BAY HEALTH CENTRE (Chronic Disease)

“Very Good Service” M.L.

 

CLAXTON BAY HEALTH CENTRE (Post Natal)

“Good Service” S.R.

 

“Good staff interaction, very good waiting time” R.J.

           

MARABELLA HEALTH CENTRE (Chronic Disease)

“I must commend the staff for cleaning the washroom and having it well kept with hand soap and tissue paper.  The scent was breathable.  Nurse Richardson was pleasant, polite, helpful and friendly."- K.F.                

GASPARILLO HEALTH CENTRE (Dressing)

"The Customer Service was very excellent by the Doctor "- D.B.

GASPARILLO HEALTH CENTRE (Walk in Clinic)

“The Customer Service was very excellent by the Doctor” – R.B.

“Just continue the good work” – S.W.

DEBE HEALTH CENTRE (Chronic Disease)

 “Patient was satisfied with Pharmacy Service” – M.S.S.

DEBE HEALTH CENTRE (Child Health Clinic)

“The service received from the Nurses and Doctor was great” – K.B.

“Environment appears clean and safe.  Overall I am very satisfied with the service: - K.P.

CLAXTON BAY HEALTH CENTRE (Post Natal)           

“Good Service.”- S.R.

“Good staff interaction, very good waiting time”- R.J.

SIPARIA DISTRICT HEALTH FACILITY

EMERGENCY DEPARTMET: “I would like to say thank you.  This is the second time I have visited Emergency Department, and Dr. Ramlal was a very very nice doctor.  He is very kind and hardworking” – V.G.

PRIMARY HEALTH CARE: “I visited the Health Centre two weeks ago and I was shocked to see the love and care and respect that was given to me.  I know that it can contribute to my well-being, so I commend all those that attended to me for your good work.  I lost a lot of money listening to those that condemn the Health Centre, so I went to private doctors.  May God bless and keep you all.”- M.J.

PLEASANTVILLE HEALTH CENTRE (Child Health Clinic)

"Overall the service was very efficient "- A

“The staff are very efficient. Wait time is good, staff are pleasant and professional” – M.C.M.

“The time spent to receive service is good” – C.R.

“The staff were wonderful and professional” – J.

“Service is good” – H.B.

“Staff were pleasant” – A.V.

PLEASANTVILLE HEALTH CENTRE (Walk in Clinic)

“Staff are very pleasant and professional.  They are very customer service oriented.” D.P.

LA ROMAINE HEALTH CENTRE (Child Health Clinic)

“Wait time can be improved, overall the hospitality was very good” - ANONYMOUS

“Client rated the service good and was satisfied.” T.W.

“Nurses are kind and helpful” –ANONYMOUS

“Very Good Service” – J.C.

“Service is always good, staff are helpful” – S.B.

LA ROMAINE HEALTH CENTRE (Group Clinic)

“Very good presentation by Mr. Mohammed. Very informative resulting in positive change to my condition.  Keep up the good work.” – K.P.

ST. PATRICK WEST CLUSTER (Emergency Department)

“The Nurses are hard-working. I've heard many rumors about bad service and I'm thankful that I had a great experience here.” - B.J.

“I was assisted by the CRO Ms. Desiree Aberdeen- Bernard when trying to locate my relative. She took all steps and was pleasant all the way. I'm thankful for all the assistance.” – K.M.

“The Nursing staff was very patient and caring, they handled everything professionally and was on point. I really appreciated it.” – ANONYMOUS

ST. PATRICK WEST CLUSTER (Ward A)

“The Nurses were very attentive towards me, and did regular checks to make sure my pressure was controlled.” – S.J.

ST. PATRICK WEST CLUSTER (X-Ray Department)

“Staff at the X-Ray Department was very nice.” – R.P.

ST. PATRICK WEST CLUSTER (Physiotherapy)

“It's my second time using this service. My first experience was good also. Great staff.” - ANONYMOUS

ST. PATRICK WEST CLUSTER (Psychiatry)

“This is the best Social Worker Point Fortin Area Hospital has ever had. She is polite, genuine and considerate. She treats us equal! Her name is Ms. Sookraj.” – G.F.

ST. PATRICK WEST CLUSTER (Ultrasound)

“The staff are friendly, kind and very supportive.” – A.B.

“Comfortable and nice service.” – L.J.

ST. PATRICK WEST CLUSTER (Out Patient Clinic)

“Good Service.” - K.M.

ST. PATRICK WEST CLUSTER (Phlebotomy)

“No complaints and good service.” – R.K.

SFGH/SFTH (Ward 7)                                                                        

“Nurse tend to work well with the limited resources” – S.S.

“They work excellent.” – S.J.

“Nurses doing a very good job even though they are short staffed” – S.R.

“Nurses doing a very good job even though they are short staffed” – ANONYMOUS

“Nurse tend to work well with the limited resources” – ANONYMOUS

“Staff is good & friendly they do their work well.” - ANONYMOUS

 

SFGH/SFTH (Ward 1)

“This is a ward where the doctors are patient, loving and caring and are seeking the best interest of the patient, Thank you.”- R.D.

SFGH/ SFTH (Ward 4)

“Doctors service excellent.”- F.C.H.

SFGH/SFTH (Radiology)

“Client was satisfied with service received.” – D.S.

SFGH/SFTH (Neutrosurgery)

“Both the Quality and Nusing Administrative Departments worked together to find Mr. Carlton McMillan. Good day The Quality Department has contacted Dr Seetahal and provided feedback as per the findings shared. He expressed satisfaction with the outcome..”- Dr.S.

SFGH/SFTH (Ward 6S)

 “Nurse everyone was good and nice. No problem with services very observant”- D.L.

“Nurses do the best, didn’t have to wait long for attention” – L.T.  

“Nurse everyone was good and nice. No problem with services very observant.” - ANONYMOUS

SFGH/SFTH (Blood Bank)

“Good customer relations, Professionalism of the staff compliments to the staff especially Ms Pauline.”- K.H.

SFGH/SFTH (10A)                              

"Nurses are very good, and responsive.” – ANONYMOUS

SFGH/SFTH (Eye OPC)

"Client expressed great thanks to CRO Bowen regarding her attitude and customer service, while helping her attain a new clinic card and appointment.” – M.P.

SFGH/SFTH (Emergency Department)

“Client contacted the Call Centre to highly commend the staff at Filter Clinic for their professionalism and the care extended to the customers accessing service there. The client stated that he would have visited the San Fernando General Hospital over a couple of days and did some observation. The client went on to say that he was very impressed and satisfied by the care Dr. Dhanraj would have bestowed unto him, he came in for one thing and after having a thorough assessment done by the Dr. he found out about other issues he were unaware of. The client also made mentioned that he has a private physician whom he visits regularly and was never made aware of those underlying issues. He admire the way a group of staff came and gave lectures to the patient advising them of other services they can access in the Hospital and in the community, he said that is an act that goes above caring. The client would like this to be highlighted to the relevant individuals and to inform the staff to continue doing what they are doing.” – C.T.

SFGH/SFTH (Ward 3)

“Good service, Nurses are caring” – ANONYMOUS

SFGH/SFTH (Ward 8)

“Nice & Clean, Nurses always assisting, helpful and attentive” – ANONYMOUS

“Nurses speak very nice & helpful” - ANONYMOUS

“Everyone did a very good job” - ANONYMOUS