The South-West Regional Health Authority is committed to providing the customer with quality health care. It is understood that patients have rights about which they must be made aware and educated. Patients, in turn, have an obligation to provide accurate information to the health care provider.
- Access to treatment
- Privacy and confidentiality
- Personal safety and security
The Patient Service Charter explains what we do, why we do it and provides a clear understanding of the level of service you may expect from the Medical Records Department.
The Medical (Health) Records Department is in the business of contributing to the delivery of high quality care to patients, providing them with prompt and courteous service and ensuring that their medical (health) records are complete, timely, confidential and secure.