PATIENT INFORMATION

The South-West Regional Health Authority is committed to providing the customer with quality health care. It is understood that patients have rights about which they must be made aware and educated. Patients, in turn, have an obligation to provide accurate information to the health care provider.

 

 
The Patient's Charter of Rights and Obligations
The Patient's Charter of Rights and Obligations entitles all persons equal access to a high standard of care and protects every patient's civil and religious freedoms.
 
Patient's rights include:
  • Access to treatment
  • Respect
  • Privacy and confidentiality
  • Personal safety and security
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The Complaints System
Who can complain?
 
Anyone who is not satisfied with the quality of health care service at any public or private health care facility can lodge a complaint.
 
To whom can complaints be made?
 
Anyone who is not satisfied with the quality of health care service at any public or private health care facility can lodge a complaint.
 
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Patient Service Charter
Medical Records Department
 

The Patient Service Charter explains what we do, why we do it and provides a clear understanding of the level of service you may expect from the Medical Records Department.

 

The Medical (Health) Records Department is in the business of contributing to the delivery of high quality care to patients, providing them with prompt and courteous service and ensuring that their medical (health) records are complete, timely, confidential and secure.

 
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Admission and Discharge Information
  • How to set up an appointment (steps a customer would take)
  • Preparing for admission
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