The Emergency Department provides ready access to nursing and medical care for trauma, non - trauma surgical and medical emergencies 24 hours a day, seven days a week including public holidays. The department is equipped to treat a range of medical complaints patients; from life threatening, such as strokes, heart attack and loss of limb, to urgent injuries and illnesses such as sprains/broken bones, high fever and vomiting/diarrhoea in all age groups. You will be taken care of by an expert clinical team, led by specialists in emergency medicine and nursing. To provide the best clinical care as quickly as possible auxiliary support such as CT scan, X-ray and laboratory services are available on a 24 hour basis.
Emergency Department - : 225 – HEAL (4325) Ext 1, 3550
Customer Service - 877-9742
Ambulance - 990
Fire - 990
E999 - 671-1514 OR 671-0988 OR 671-0987 OR 671-0989
Emergency Health Service (South/Central)- 653-4343
In the event of an Accident or Emergency
- Difficulty breathing
- Loss of consciousness
- Severe blood loss
- Chest pain
- Suspected broken bones
- Signs of strokes
- Suspected overdose\poisoning
- Gun Shot Wounds/Blunt Force Trauma
- Accident & Falls
- Severe Abdominal Pain
- Mild to Moderate Asthma
In such cases please visit the nearest emergency department or call 811 to have an emergency vehicle dispatched to you. For non-emergency, you can visit your nearest PUBLIC HEALTH FACILITY.
Step 1 –Pre-Registration
- On arrival, patients and their relatives will be greeted by a Customer Relation Officer, who will then answer your questions and advise you of your next step.
Step 2 - Triage
All patients will be assessed by a registered nurse to determine the severity of their illness or injury. The patients are then divided into five categories:
- Level 1- Resuscitation
- Level 2- Emergent
- Level 3- Urgent
- Level 4- Semi urgent
- Level 5- Non urgent
This assessment ensures that severely ill patients are seen first. Patients with minor injuries\illness will be redirected to the hospital’s general practice clinic or local health centre.
Step 3- Registration
- Each patient should be registered in the hospital’s patient management system. It is important to present a valid form of I.D to the registration officer. However, if it is not available ensure that you provide accurate contact information, correct spelling of your name, address and date of birth. Upon completion you will be directed to the waiting or treatment area accordingly.
Step 4- Treatment
- This is an area where you will be re-assessed, examined and your problems will be discussed with you in greater details. Patients with common injuries or illness will be treated in the treatment areas. Patients with serious complaints will be taken the Resuscitation Room. The medical officer will discuss your test results, treatment plan and answer your questions on your condition and your treatment.
- If your medical condition can be treated by the emergency doctors you will be treated and discharged. In some cases a referrals made to your local health centre for continued care. However, if your illness requires specialized care, you will be admitted into the hospital.
Step 5 - Admission to Hospital
- Should you be admitted the hospital for further test or treatment you will be assigned to a ward. However, unplanned admission requires a wait for a bed to be prepared or for one to become available. Care will continue at the emergency department until you are transferred to the admitting unit.
What should you bring with you? You should have the following :-
- Your national identification
- Your patient Card
- Your prescription and non-prescription medication
- Any other important information/documents about allergies or other medical procedure/conditions
The management team understand the importance having family and friend around during the treatment process to reduce the stress level of patients. However, for safety and privacy reasons, only one visitor may be allowed in the treatment area at a time. During some procedures the emergency staff my ask family or visitors to leave. At all times the privacy of other patients must be respected.
- Code of behaviour
No acts of violence, swearing or verbal abuse towards staff members or other patients will be allowed. An initial warning will be given but if the behaviour continues, security officers will ask you to leave the department.
- Personal Items
Relatives or friends are asked to safeguard all valuables while the patient is being treated. Only in extenuating circumstances, will hospital staff ensure the patient’s personal items will be secured for a specified time period.
- Service Target
The Accident & Emergency Team aims to have all patients seen by a Health Care Professional within 60 minutes (1hr) of arrival into the facility.
- Autistic Society - 663-8397
- Childline - 800-4321
- Coalition Against Domestic Violence - 624-0402
- Domestic Violence Hotline - 800-SAVE (7283)
- HEAL Drug Rehab Centre (Couva) - 679-2616
- Lifeline Hotline - 645-2800
- The Informative Breastfeeding Service (TIBS) - 628-8234
- The Shelter - 628-0861
- T&T Cancer Society - 800-TTCS (8827)
- National AIDS Hotline - 625-0646 OR 625-2437 OR 625-2437 OR 625-0646
- Trinidad and Tobago Red Cross Society - 627-8128 OR 625-5142
- CrimeStoppers - 800-STOP, 800-TIPS or 800-4011 http://www.crimestopperstt.com
- Directory of Health Related Organizations in Trinidad and Tobago - http://tt.bvsalud.org/I/direct.htm
- PAHO T&T Profile - http://www.paho.org/english/sha/prfltrt.htm
- Families in Action - 628-2333
- Rape Crisis Centre of Trinidad and Tobago -(868) 622-7273 (POS) OR (868) 657-5355 (San Fernando) http://www.bordeglobal.com/help/rapecrisis/rcs3.html
- Family Planning Association - Head Office 623-4764 OR 623-5169 OR 627-6732 http://www.ttfpa.org
- Rebirth House Drug Rehab Centre (POS) - 623-0952
- Barrackpore - 654-0609
- Cap De Ville - 648-0283
- Gasparillo - 650-2193
- Cedros - 690-1196
- Marabella - 652-6777
- Erin - 649-8888
- Mon Repos - 657-9769
- Fyzabad - 677-7777
- Moruga - 656-7030
- Guapo - 648-2403
- Penal - 647-8888
- Princes Town - 655-2231
- La Brea - 648-7444
- San Fernando - 652-2561
- Oropouche - 677-7544
- St. Margarets - 659-2530
- St. Madeleine - 656-3348
- Point Fortin - 648-2426
- Tableland - 656-3430
- Santa Flora - 649-5555
- Siparia - 649-2333